Job Description
Join our award-winning customer service team as an immediate-hire Call Center Agent at Global Solutions Inc. in Anaheim, CA! We're seeking dynamic professionals to deliver exceptional support experiences to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience required – we provide full training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 30+ WPM
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening
- Flexible availability including evenings/weekends