Job Description
Join our award-winning customer service team in Baltimore and transform lives through exceptional support! We're seeking passionate Call Center Agents to deliver world-class experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, tech-forward environment.
Our Baltimore operations center features modern workspaces, flexible scheduling, and a supportive culture focused on employee success. We invest heavily in training and development, ensuring you have the tools to excel. Apply today and start your journey with a company that values your contributions and celebrates your achievements!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently using CRM systems
- Meet/exceed performance metrics including call quality, resolution rates, and customer satisfaction scores
- Document interactions accurately in compliance with industry regulations
- Collaborate with technical support teams for complex issue escalation
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Strong problem-solving abilities and conflict resolution techniques
- Ability to work flexible shifts including evenings and weekends
- Typing speed of 40+ WPM with high accuracy