Job Description
Join our award-winning customer service team in Santa Ana, CA! We're urgently seeking passionate Call Center Agents to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions make a real difference.
As a vital member of our team, you'll handle inbound/outbound calls, resolve customer inquiries with empathy, and drive satisfaction through personalized solutions. We provide extensive training, career growth opportunities, and a supportive culture that values your professional development.
What We Offer:
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Paid time off & holidays
- Performance-based bonuses
- Free parking & modern facilities
Responsibilities
- Handle 50-75 daily calls with professionalism and empathy
- Resolve billing, technical, and product inquiries
- Document interactions in CRM system with 99% accuracy
- Upsell products/services to enhance customer value
- Meet/exceed KPIs: 90% CSAT, <30s AHT
- Collaborate with team on process improvements
- Participate in monthly training sessions
Qualifications
- 1+ years customer service/call center experience
- Excellent verbal/written communication skills
- Proficient with CRM tools (Salesforce preferred)
- Ability to multitask in fast-paced environment
- Strong problem-solving & conflict resolution
- High school diploma or equivalent
- Flexible schedule availability (weekends/holidays)