Job Description
Join our award-winning customer service team in Toledo, OH! We're seeking passionate Full-Time Call Center Agents to deliver exceptional support to our clients. Enjoy a collaborative environment, comprehensive training, and opportunities for growth. What we offer: Competitive pay, health benefits, paid time off, and career advancement paths. Why you'll love working here: Flexible scheduling, recognition programs, and a supportive management team dedicated to your success. Start your rewarding career today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet or exceed performance metrics (e.g., call quality, resolution time)
- Collaborate with team members to address complex customer issues
- Participate in ongoing training to enhance product knowledge
- Upsell relevant products/services when appropriate
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Proficient in Windows OS and CRM software
- Ability to multitask in a fast-paced environment
- Reliable internet connection for remote work options
- Positive attitude and willingness to learn