Job Description
Join our award-winning customer support team in Raleigh and enjoy unprecedented flexibility! We're seeking motivated Call Center Agents to deliver exceptional service while maintaining work-life balance through customizable scheduling. Our modern downtown office offers collaborative spaces, cutting-edge technology, and a culture that values your personal commitments. With competitive pay, comprehensive benefits, and growth opportunities into leadership roles, this is your chance to thrive professionally without sacrificing personal time.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support
- Document interactions accurately in CRM systems
- Meet quality and performance metrics consistently
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude and resilience under pressure