Job Description
Join our award-winning team as a Direct Hire Call Center Agent in the heart of Manhattan! At Global Communications Solutions, we empower professionals with industry-leading training and career growth opportunities. Enjoy comprehensive benefits including health insurance, 401(k) matching, and paid time off while serving diverse clients across multiple sectors. Our state-of-the-art facility in Midtown offers a collaborative environment with flexible scheduling and performance-based bonuses. Apply today to start your journey with a company that invests in your success!
Responsibilities
- Handle 50-80 inbound/outbound calls daily with exceptional customer service
- Resolve client inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems with 99% accuracy
- Meet/exceed performance metrics for resolution time and satisfaction
- Collaborate with support teams for complex issue escalation
- Participate in ongoing training programs to enhance product knowledge
- Maintain compliance with industry regulations and company policies
Qualifications
- High school diploma or equivalent required (Bachelor's preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills in English
- Proficiency with CRM systems (Salesforce, Zendesk) and MS Office
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude with team-oriented mindset