Job Description
Join our dynamic team as a Call Center Agent in Philadelphia! We're urgently seeking passionate professionals to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient in typing (40+ WPM) and CRM software
- Ability to work flexible shifts including evenings/weekends
- Philadelphia residency required (or willingness to relocate)