Job Description
Join NYC Connect Solutions as a Direct Hire Call Center Agent and launch your career in customer excellence! We're seeking dynamic professionals to represent Fortune 500 brands in our state-of-the-art Manhattan facility. Enjoy comprehensive benefits, growth opportunities, and a collaborative environment where your voice matters. Apply today to start your journey with a premier NYC employer!
Responsibilities
- Deliver exceptional customer service via inbound/outbound calls for high-profile clients
- Resolve complex inquiries using CRM systems and knowledge bases
- Meet/exceed key performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with cross-functional teams to improve service delivery
- Maintain strict compliance with FCC and client protocols
Qualifications
- High school diploma or equivalent required (Bachelor's preferred)
- 1+ years call center or customer service experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficiency in CRM platforms (Salesforce, Zendesk)
- Exceptional communication skills in English
- Ability to work flexible shifts including evenings/weekends
- US work authorization and clean background check