Job Description
Join our award-winning customer experience team in Charlotte's thriving financial district! Apex Solutions Group offers industry-leading compensation for top-tier Call Center Agents. Enjoy uncapped commission potential, comprehensive health benefits, and rapid career advancement in a dynamic, tech-forward environment. We invest in our people with continuous training and performance bonuses. Work remotely 2 days/week with flexible scheduling while supporting Fortune 500 clients. This isn't just a job—it's your launchpad to a six-figure career in customer experience excellence.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat for high-value financial clients
- Meet/exceed performance metrics including CSAT, FCR, and sales targets
- Utilize Salesforce and proprietary CRM systems to document interactions and identify upsell opportunities
- Collaborate with cross-functional teams to resolve complex client issues
- Maintain strict compliance with FINRA and financial industry regulations
- Participate in ongoing training to master product knowledge and communication techniques
- Coach junior agents and contribute to team improvement initiatives
Qualifications
- 3+ years of high-volume call center experience in financial services or B2B
- Proven track record of meeting/exceeding KPIs and sales targets
- Proficiency with Salesforce, Zendesk, or enterprise CRM platforms
- Strong analytical skills with ability to interpret financial data
- FINRA Series 6/7 certification (or willingness to obtain within 90 days)
- Exceptional communication skills with polished business etiquette
- Ability to work flexible shifts including evenings/weekends
- Bachelor's degree in Business or related field preferred