Job Description
Join our award-winning customer support team in Louisville and kickstart your career in tech! We're seeking passionate individuals ready to learn and grow in a dynamic environment. As a Customer Support Trainee, you'll receive comprehensive training to master our cutting-edge platforms while delivering exceptional service. Enjoy competitive pay, comprehensive benefits, and clear advancement paths. No experience required – we invest in your success!
Responsibilities
- Provide responsive support via phone, email, and chat
- Master company products through structured training programs
- Document cases accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Contribute to knowledge base improvements
- Meet performance metrics for resolution times and satisfaction
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional communication skills
- Strong problem-solving aptitude
- Proficient with technology and quick software learner
- Ability to work flexible shifts including weekends
- Customer service mindset with empathy and patience
- Valid work authorization for US employment