Job Description
Join our award-winning customer support team in Raleigh, NC! InnovateTech Solutions is seeking passionate individuals to kickstart their careers in our comprehensive 12-week paid training program. As a Customer Support Trainee, you'll gain hands-on experience with cutting-edge SaaS platforms while delivering exceptional service to global clients. Our structured career path offers rapid advancement opportunities to senior roles within 18 months.
We pride ourselves on fostering a culture of continuous learning and collaboration. You'll receive mentorship from industry experts, access to exclusive certification programs, and a competitive benefits package including health insurance, 401(k) matching, and paid professional development days. No prior experience required – we provide all necessary training!
Responsibilities
- Master company products and services through immersive training modules
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document support cases accurately in our CRM system
- Collaborate with senior agents to troubleshoot complex issues
- Contribute to knowledge base improvements and process optimizations
- Meet monthly performance metrics including CSAT and resolution times
- Participate in cross-functional projects to enhance service delivery
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency in Microsoft Office and willingness to learn new software
- Ability to multitask in a fast-paced environment
- Previous customer service experience (internships/volunteer work acceptable)
- Must pass background check and drug screening
- Reliable transportation to our Raleigh headquarters