Job Description
Join Our Award-Winning Team in St. Louis!
St. Louis Customer Solutions Inc. is seeking passionate Call Center Agents to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of Missouri. No experience necessary—we provide paid training!
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development programs
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account-related inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with support teams to resolve complex issues
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong verbal/written communication skills
- Proficient with Windows OS and basic software
- Type 35+ WPM with high accuracy
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and problem-solving mindset