Job Description
Join our award-winning customer service team in Baltimore! We're seeking passionate Call Center Agents to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of downtown Baltimore. No experience required—full training provided!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- Strong communication skills (written/spoken)
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing, navigation)
- Problem-solving mindset with attention to detail
- Flexibility to work rotating shifts including weekends