Job Description
Join our award-winning customer service team as a Full-Time Call Center Agent in Toledo, OH! We're seeking passionate professionals to deliver exceptional experiences to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM tools and knowledge bases
- Document interactions accurately in our customer management system
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible schedule including evenings/weekends as needed
- Typing speed of 40+ WPM