Job Description
Join our award-winning customer support team as a Trainee! We provide all necessary equipment (laptop, headset, peripherals) so you can focus on excelling. This immersive program combines hands-on training with real-world experience to launch your career in tech support. Work remotely with our Stockton-based team while receiving industry mentorship and growth opportunities. Perfect for recent graduates or career changers passionate about helping others!
Responsibilities
- Delocate customer inquiries via phone, email, and chat using provided equipment
- Master our proprietary CRM and ticketing systems through structured training
- Document interactions and troubleshoot technical issues step-by-step
- Collaborate with senior agents to resolve complex customer problems
- Meet performance metrics for resolution time and customer satisfaction
- Participate in weekly skill-building workshops and feedback sessions
- Contribute to process improvement initiatives for support workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy (typing, internet navigation, file management)
- Excellent verbal/written communication and active listening skills
- Strong problem-solving abilities and patience with technical troubleshooting
- Ability to work independently in a remote environment
- Customer service mindset with empathy and professionalism
- Reliable high-speed internet access (equipment provided otherwise)