Job Description
Join our award-winning customer experience team at Peak Performance Communications! We're seeking dynamic Call Center Agents to deliver exceptional service to clients across Colorado Springs. In this full-time role, you'll be the voice of our brand, resolving inquiries with empathy and efficiency while enjoying competitive pay, comprehensive benefits, and clear career advancement paths. Our modern downtown office features collaborative workspaces and a supportive culture focused on professional growth.
Responsibilities
- Handle 50-80 daily inbound/outbound calls with professionalism and speed
- Resolve customer inquiries regarding billing, products, and services
- Document interactions and update CRM systems with precision
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams to resolve complex issues
- Participate in ongoing product training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient in CRM software (Salesforce/Zendesk)
- Type 40+ WPM with accurate data entry
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities