Job Description
Join InnovateTech Solutions' accelerated training program and launch your career in tech support! We're urgently hiring motivated individuals for our San Diego headquarters with comprehensive paid training included. No prior experience required – we'll teach you everything needed to succeed in our fast-paced tech environment. Perfect for career changers, recent graduates, and those seeking growth opportunities in the booming San Diego tech scene.
Responsibilities
- Provide Tier 1 technical support to enterprise clients via phone, email, and chat
- Diagnose hardware/software issues using proprietary diagnostic tools
- Document support cases accurately in CRM systems
- Collaborate with senior engineers on complex troubleshooting
- Complete certification modules during paid training period
- Maintain high customer satisfaction scores (CSAT >95%)
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work flexible shifts (including weekends as needed)
- Valid California driver's license (for occasional client site visits)
- Pass background check and drug screening