Job Description
Launch your career in technology with Austin's fastest-growing IT solutions provider! We're seeking motivated individuals with no prior experience for our comprehensive paid training program. Join our collaborative team where you'll gain industry-recognized certifications while supporting Fortune 500 clients. Enjoy competitive benefits, flexible scheduling, and clear growth paths into cybersecurity and cloud engineering roles.
Why Choose Us?
• 6-week paid training program
• Tuition reimbursement for certifications
• Mentorship from senior engineers
• Work-from-home flexibility after training
• Performance-based advancement opportunities
Responsibilities
- Provide Tier 1 technical support via phone, chat, and email
- Diagnose and resolve hardware/software issues using proprietary tools
- Document cases in CRM systems with precision
- Collaborate with senior engineers on complex escalations
- Execute routine system maintenance tasks post-training
- Contribute to knowledge base articles and troubleshooting guides
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (GED accepted)
- Basic computer literacy (Windows/Mac proficiency)
- Strong problem-solving and analytical thinking
- Excellent written and verbal communication skills
- Ability to work flexible shifts including weekends
- Willingness to obtain CompTIA A+ certification
- No prior tech experience required
- Valid US work authorization