Job Description
Launch your tech career in San Francisco with our comprehensive training program! InnovateSF Solutions is seeking motivated individuals with no prior experience for our Junior Tech Support Specialist position. We provide hands-on training, mentorship, and a clear career path in the booming tech industry. Join our dynamic team and gain valuable skills in cloud computing, network security, and customer service while earning a competitive salary.
Responsibilities
- Participate in paid 8-week technical training covering IT fundamentals, cloud platforms, and troubleshooting
- Provide Tier 1 technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues under senior guidance
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Complete certification training (CompTIA A+, AWS Cloud Practitioner)
Qualifications
- No prior IT experience required – we train from scratch!
- High school diploma or equivalent (college students welcome)
- Strong problem-solving and critical thinking abilities
- Basic computer literacy and internet navigation skills
- Eagerness to learn new technologies and adapt to changing environments
- Excellent communication and customer service aptitude
- Must be authorized to work in the United States