Job Description
Join our Fort Worth team with NO EXPERIENCE REQUIRED! InnovateTech Solutions is urgently hiring motivated individuals for our paid training program to become Tech Support Specialists. We provide comprehensive hands-on training in network troubleshooting, cybersecurity basics, and customer service excellence. This is your golden ticket to launch a high-demand career in IT with zero upfront costs.
Our accelerated 8-week training program includes:
- Compensation during training ($18/hour)
- Certification prep for CompTIA A+
- Mentorship from senior engineers
- Guaranteed full-time position post-training
- Health benefits and 401k matching
Fort Worth's booming tech scene offers unmatched growth opportunities. Don't miss this urgent opportunity to transform your future!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Document cases in ticketing systems
- Escalate complex issues to senior engineers
- Train customers on new technologies
- Maintain service level agreements (SLAs)
- Collaborate with cross-functional teams
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy (Windows OS, internet navigation)
- Excellent problem-solving skills
- Strong written and verbal communication
- Ability to work flexible shifts (including weekends)
- Passion for technology and learning
- Must pass background check and drug screen
- No IT experience required