Job Description
Join a High-Growth Team in Philadelphia!
We are currently Urgently Hiring for Technical Support Specialists and Sales Representatives in Philadelphia, PA. If you are looking for a career with a future and are willing to learn, we provide a comprehensive paid training program to get you up to speed.
As a key member of our team, you will be at the forefront of helping clients solve technical problems and expand their digital footprint. We value enthusiasm, integrity, and a strong work ethic over years of experience.
Why Join Us?
- Comprehensive paid training program for all new hires.
- Clear career progression path from Support to Team Lead.
- Modern, collaborative remote-first environment.
Don't miss this opportunity to kickstart your career in the tech industry. Apply today!
Responsibilities
- Customer Engagement: Handle inbound and outbound customer inquiries regarding technical products and services with a professional demeanor.
- Technical Troubleshooting: Diagnose and resolve technical issues using our proprietary support tools and knowledge base.
- Sales Support: Assist in identifying upsell and cross-sell opportunities within the assigned client portfolio.
- Training Compliance: Actively participate in all training modules, workshops, and role-playing exercises to master product knowledge.
- Documentation: Maintain accurate and up-to-date records of customer interactions and account statuses in the CRM system.
- Team Collaboration: Work closely with senior mentors and cross-functional teams to ensure high-quality service delivery.
Qualifications
- Education: High School Diploma or GED is required; Bachelor’s degree in a related field is a plus.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Computer Skills: Basic to intermediate proficiency with Microsoft Office Suite and web browsers.
- Reliability: Must have a stable home office setup and reliable high-speed internet.
- Attitude: A self-starter mindset with a strong desire to learn and grow within the company.
- Flexibility: Ability to work flexible hours including weekends and holidays as required by business needs.