Job Description
Join our dynamic team at El Paso Tech Solutions! We're urgently hiring motivated individuals for our paid training program to become entry-level Technical Support Specialists. No prior experience required – we provide comprehensive hands-on training to launch your IT career. Enjoy competitive pay, full benefits, and a supportive environment in one of Texas's fastest-growing tech hubs. Immediate openings available for dedicated candidates ready to grow with us!
Responsibilities
- Provide Tier 1 technical support to clients via phone, email, and chat
- Install and configure hardware/software systems under supervision
- Document troubleshooting procedures and resolutions
- Collaborate with senior technicians on complex issues
- Participate in continuous training modules to enhance skills
- Maintain accurate service logs and documentation
- Adhere to company security protocols and best practices
Qualifications
- High school diploma or equivalent required
- Basic computer literacy (Windows OS, Microsoft Office)
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Eagerness to learn new technologies
- Valid driver's license (for occasional site visits)
- Pass background check and drug screen
- Spanish bilingual preferred but not required