Job Description
Join the Fastest-Growing IT Team in Texas!
Are you looking to launch a career in Information Technology? Apex Digital Solutions is urgently seeking an enthusiastic Entry Level IT Support Associate to join our dynamic team in Fort Worth. We are committed to nurturing talent and providing world-class technical support to our clients.
If you have a passion for solving problems, a knack for technology, and a desire to learn from the best, this is your opportunity to shine. We offer a comprehensive training program and a clear path for career advancement.
Why Apply?
- Competitive Pay: $45,000 - $60,000 starting salary.
- Fast-Track Growth: Accelerated promotion opportunities for high performers.
- Modern Environment: Work with cutting-edge technology in a collaborative office.
- Full Benefits: Medical, Dental, Vision, and 401(k) matching from day one.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the installation, configuration, and maintenance of company workstations and peripherals.
- Respond to help desk tickets and resolve user inquiries in a timely and professional manner.
- Collaborate with senior IT staff to implement network solutions and security protocols.
- Perform routine system backups, updates, and hardware maintenance checks.
- Maintain accurate documentation of technical issues and resolutions.
- Train non-technical staff on standard office software and best practices.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Basic understanding of computer hardware components (CPU, RAM, storage, etc.).
- Familiarity with operating systems, specifically Windows and macOS.
- Strong problem-solving skills and the ability to diagnose technical issues logically.
- Excellent communication skills, both written and verbal, with a customer-centric attitude.
- Willingness to learn new technologies and obtain relevant certifications (we will support you).
- Ability to work independently as well as part of a collaborative team.