Job Description
Launch Your Career in Tech Support
Apex Tech Solutions is looking for a motivated Customer Support Trainee to join our dynamic team in Los Angeles. We offer a hybrid work model that is remote-friendly, allowing you to grow your skills while enjoying flexibility.
As a Trainee, you will undergo a comprehensive mentorship program designed to equip you with the technical skills and soft skills necessary to excel in the IT support industry. We are looking for candidates who are eager to learn, possess a positive attitude, and are ready to make a difference for our clients.
Why Join Us?
- Structured mentorship and training program.
- Career growth opportunities into Senior Support roles.
- Modern, inclusive company culture.
Responsibilities
- Provide professional and empathetic support to clients via phone, email, and live chat.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Collaborate with senior technicians to troubleshoot complex escalations.
- Participate in daily training workshops to enhance technical knowledge and product proficiency.
- Ensure a high first-contact resolution rate and maintain customer satisfaction metrics.
- Identify opportunities to improve support processes and documentation.
Qualifications
- High School Diploma or GED required; Associate's degree in Computer Science or IT is a plus.
- Excellent verbal and written communication skills with a professional demeanor.
- Strong problem-solving abilities and a logical approach to technical challenges.
- Basic computer literacy (Windows, macOS, and office applications).
- Willingness to learn new technologies and follow established procedures.
- Reliable high-speed internet connection and a dedicated workspace (Remote Friendly).