Job Description
Join Austin's fastest-growing tech firm as an Entry-Level IT Support Specialist! We're urgently hiring candidates with passion for technology and zero prior experience – comprehensive training provided. Work with cutting-edge systems while supporting Fortune 500 clients in our downtown Austin headquarters. Enjoy competitive benefits, flexible schedules, and a career path to senior roles. No degree required! Start your tech journey today.
Responsibilities
- Provide Tier 1 technical support via phone, chat, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document tickets and maintain accurate service records
- Collaborate with senior engineers on complex escalations
- Participate in bi-weekly training modules and certification prep
- Support office IT infrastructure including printers and networks
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy (Windows/Mac, Office Suite)
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license (for occasional equipment transport)
- Must pass background check and drug screening
- Willingness to obtain CompTIA A+ within 6 months