Job Description
Join our award-winning IT team in Houston! We're urgently hiring motivated individuals for our paid training program to become Technical Support Specialists. No prior experience required – we provide comprehensive hands-on training in network troubleshooting, cybersecurity basics, and cloud technologies. This is your gateway to a high-demand career in Houston's thriving tech sector.
Why join us?
- Full salary during 8-week training period
- Career advancement opportunities
- Certification reimbursement
- Modern downtown workspace
Responsibilities
- Provide Tier 1 technical support to enterprise clients
- Diagnose hardware/software issues via remote tools
- Document cases in ticketing systems
- Collaborate with senior engineers on complex issues
- Conduct system health checks and preventative maintenance
- Maintain knowledge base articles
- Participate in continuous training sessions
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy (Windows/Mac)
- Strong problem-solving aptitude
- Excellent written and verbal communication
- Ability to learn technical concepts quickly
- Customer service mindset
- Reliable transportation (downtown location)
- Passion for technology (preferred)