Job Description
Join our dynamic team in the heart of San Francisco! We're urgently hiring motivated individuals for entry-level tech support roles with comprehensive paid training. No prior experience required – we'll equip you with industry certifications and hands-on skills. Perfect for career changers, recent graduates, or anyone seeking a stable tech career with immediate start opportunities.
Enjoy competitive benefits, career advancement pathways, and a collaborative environment in one of America's most innovative cities. Training begins immediately, so your tech career starts tomorrow!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in CRM systems
- Collaborate with senior engineers on complex escalations
- Maintain inventory of IT assets and equipment
- Adhere to IT security protocols and compliance standards
- Participate in ongoing skills development sessions
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet navigation skills
- Strong problem-solving abilities and attention to detail
- Excellent communication and customer service aptitude
- Ability to work flexible hours including occasional weekends
- Passion for technology and willingness to learn
- Valid driver's license (for occasional equipment transport)