Job Description
Launch Your Career in Tech with Paid Training
We are seeking a motivated Technical Support Specialist to join our growing team in Columbus, OH. This is an excellent opportunity for individuals looking to break into the technology sector without prior experience. We provide comprehensive training to ensure your success.
In this role, you will be the first point of contact for our clients, resolving technical issues and ensuring a smooth user experience. If you are a quick learner with excellent communication skills, we want to hear from you.
Responsibilities
- Provide tier-1 technical support to customers via phone, email, and live chat.
- Diagnose and resolve hardware and software connectivity issues.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the product team to identify recurring technical trends.
- Assist in onboarding new team members during training sessions.
- Stay updated on the latest technology trends and company products.
Qualifications
- High school diploma or GED required; Associate degree in IT preferred.
- Strong desire to learn new technologies and systems.
- Excellent verbal and written communication skills.
- Ability to troubleshoot problems logically and efficiently.
- Must be available for evening shifts and weekend shifts.
- Basic computer literacy (Windows, Mac, Office Suite).