Job Description
Launch your IT career with industry-leading training at TechSolutions Inc.! We're seeking motivated Technical Support Specialists to join our dynamic team in Austin. Enjoy comprehensive paid training covering networking, cybersecurity, and cloud technologies while working alongside industry experts. This role offers clear career progression paths and opportunities for professional certification. Join a company that invests in your growth and provides the tools to excel in today's tech landscape.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software systems
- Diagnose and resolve network connectivity issues
- Assist with system installations and configurations
- Document incidents and solutions in ticketing systems
- Collaborate with senior engineers on complex escalations
- Contribute to knowledge base documentation
- Maintain security compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and troubleshooting skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication
- Customer service mindset with patience
- Ability to learn technical concepts quickly
- Willingness to obtain industry certifications