Job Description
Join a Team That Invests in You.
Columbus Tech Solutions is seeking motivated individuals to join our growing Technical Support team. We specialize in providing top-tier technical assistance to our clients and are looking for enthusiastic team members who want to build a long-term career.
We pride ourselves on a culture of growth. If you are ready to start a career with weekly paychecks and comprehensive on-the-job training, this is the perfect opportunity for you. No prior technical experience is required—we will teach you everything you need to know.
Why You'll Love Working Here:
- Weekly Paychecks: Get paid every Friday so you never have to wait for your hard-earned money.
- Full Training Provided: Start from day one with structured training programs designed to make you a technical expert.
- Career Growth: Clear pathways for advancement from Support Specialist to Team Lead or Management roles.
- Modern Office Environment: Located in the heart of Columbus with a supportive and collaborative team atmosphere.
The Role: As a Technical Support Specialist, you will be the first point of contact for our clients, resolving technical issues, troubleshooting software, and providing exceptional customer service.
Responsibilities
- Provide excellent technical support to customers via phone, email, and chat.
- Troubleshoot hardware and software issues to ensure client satisfaction.
- Document all customer interactions and technical resolutions in our CRM system.
- Learn and utilize our internal technical tools and knowledge base.
- Collaborate with senior technicians to escalate complex issues.
- Attend daily team meetings to align on goals and provide feedback.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and familiarity with operating systems (Windows/Mac) is a plus.
- Strong desire to learn new technologies and solve problems.
- Excellent verbal and written communication skills.
- Must be reliable and punctual.
- Ability to work in a fast-paced, team-oriented environment.