Job Description
Are you looking for a rewarding career in technology without the need for prior experience? Apex Innovations is currently hiring Technical Support Specialists in Columbus, OH. We provide comprehensive, paid training to ensure you have the skills needed to excel.
We are a dynamic team dedicated to delivering top-tier customer service and technical solutions. If you are self-motivated, eager to learn, and ready to advance your career, we want to meet you. Join us and take the first step towards a stable, full-time future in the IT industry.
Responsibilities
- Deliver exceptional technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Document all customer interactions and technical steps taken in the CRM system.
- Collaborate with senior technicians to resolve complex technical tickets.
- Stay updated on the latest technology trends and company products.
- Participate in daily training sessions and skill-building workshops.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and familiarity with operating systems.
- Strong desire to learn and grow within a technical field.
- Excellent verbal and written communication skills.
- Ability to work full-time hours (Monday through Friday).
- Willingness to undergo our paid training program.