Job Description
Join a Premier Team in the Nation's Capital!
Apex Tech Solutions is seeking a dedicated Technical Support Specialist to join our night shift operations in Washington, DC. We are looking for motivated individuals who are eager to learn and grow their careers in the IT sector. We offer comprehensive paid training to all new hires, ensuring you have the skills needed to succeed from day one.
Working the night shift offers a unique advantage: no rush hour traffic, a quieter work environment, and a competitive shift differential. If you are a problem-solver with a passion for technology, this is the perfect opportunity to launch or advance your career.
Why Choose Us?
- Paid Training Program: Start from scratch; we teach you everything you need to know.
- Competitive Pay: Base salary plus shift incentives.
- Modern Facilities: State-of-the-art office in the heart of DC.
- Career Growth: Clear pathways to senior IT roles.
Responsibilities
- Provide top-tier technical support to clients via phone and chat during night hours.
- Troubleshoot hardware and software issues for end-users using remote desktop tools.
- Document all customer interactions and technical resolutions in the CRM system.
- Collaborate with the day-shift team to ensure seamless knowledge transfer.
- Stay updated on new software updates and technical procedures through our internal training modules.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and typing skills (30+ WPM).
- Reliable high-speed internet connection at home (if remote option applies) or ability to commute.
- Willingness to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong problem-solving skills and a patient demeanor.