Job Description
Are you looking for a rewarding career in San Diego with paid training and a night shift schedule? We are seeking a Tech-Savvy Support Specialist to join our growing team.
Whether you are a recent graduate or looking to switch careers, we provide the tools and knowledge you need to succeed. Enjoy a competitive hourly rate, comprehensive benefits, and a supportive environment.
Responsibilities
- Resolve customer technical issues via phone, email, and live chat.
- Walk clients through software installation and configuration.
- Document all support interactions in our CRM system.
- Identify and troubleshoot common network and hardware problems.
- Collaborate with the day-shift team to ensure seamless operations.
- Provide feedback on common customer pain points to product management.
Qualifications
- High school diploma or GED is required.
- Basic computer proficiency and typing speed (40+ wpm).
- Strong verbal and written communication skills.
- Ability to work a rotating night shift schedule (e.g., 6:00 PM - 3:00 AM).
- Customer-centric attitude and problem-solving mindset.
- Reliable internet connection and quiet workspace.