Job Description
Launch Your Career in IT with Comprehensive Training!
TechNova Solutions is a leading provider of enterprise software, seeking a motivated Technical Support Specialist to join our team in San Antonio, TX. We are looking for driven individuals who are eager to learn and grow. We offer a robust training program that equips you with the necessary skills to excel in a high-growth environment.
In this role, you will be the first line of defense for our clients, ensuring their technical needs are met with precision and care. We value dedication over experience, meaning your potential matters more than your past history.
Responsibilities
- <li>Provide exceptional technical support to customers via phone, email, and live chat.</li>
- <li>Diagnose, troubleshoot, and resolve hardware and software issues efficiently.</li>
- <li>Document all customer interactions and technical resolutions in our CRM system.</li>
- <li>Participate in daily and weekly training sessions to master new protocols and tools.</li>
- <li>Collaborate with the engineering team to escalate complex issues and provide feedback.</li>
- <li>Assist in the implementation of new software patches and updates for clients.</li>
Qualifications
- <li>High school diploma or GED required (Bachelor's degree in IT is a plus).</li>
- <li>Strong willingness to learn and adapt to new technologies (comprehensive training provided).</li>
- <li>Excellent written and verbal communication skills.</li>
- <li>Basic computer literacy and familiarity with Windows/Mac operating systems.</li>
- <li>Must be authorized to work in the United States and reside in San Antonio, TX.</li>