Job Description
Are you looking for a rewarding career in Information Technology but lack the traditional experience? NovaTech Solutions is currently seeking motivated Entry Level Technical Support Specialists to join our dynamic team in New York. We value potential, attitude, and a passion for technology over just years of experience.
In this role, you will be the first point of contact for our clients, resolving technical issues and ensuring our systems run smoothly. You will receive comprehensive training and mentorship from senior engineers to help you grow your technical skills.
Why Join NovaTech?
- Fast-paced, modern work environment in the heart of Manhattan.
- Comprehensive training program for career changers and recent graduates.
- Career advancement opportunities into Network Administration or DevOps.
- Health, dental, and vision insurance from day one.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for internal staff and clients.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Assist with the setup and configuration of new user workstations and peripherals.
- Monitor system performance and escalate critical issues to senior IT staff promptly.
- Maintain accurate documentation of technical tickets and resolutions in the CRM system.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Ensure compliance with company security policies and data protection regulations.
Qualifications
- High School Diploma or GED required (Associate’s degree in Computer Science or related field is a plus).
- Basic understanding of Microsoft Office Suite and operating systems (Windows/macOS).
- Excellent verbal and written communication skills with a focus on customer service.
- Strong problem-solving abilities and a logical approach to troubleshooting.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Willingness to learn new technologies and obtain relevant IT certifications during employment.
- Valid driver's license and reliable transportation.