Job Description
Join our dynamic team as a Technical Support Specialist and kickstart your career in IT with comprehensive paid training! InnovateTech Solutions is seeking motivated individuals in Charlotte to provide exceptional technical assistance while growing their skills in a collaborative environment. No prior experience required – we invest in your success through our industry-leading training program.
As a key member of our support team, you'll troubleshoot hardware/software issues, manage client relationships, and contribute to our award-winning customer service culture. Enjoy competitive benefits, career advancement opportunities, and a modern workspace in Charlotte's thriving tech hub.
Responsibilities
- Deliver technical support via phone, email, and remote assistance for enterprise clients
- Diagnose and resolve hardware/software issues including Windows OS and cloud platforms
- Document cases accurately in our ticketing system and maintain SLA compliance
- Collaborate with senior engineers on complex technical escalations
- Participate in continuous training to master new technologies and processes
- Contribute to knowledge base articles and best practice documentation
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and customer service aptitude
- Ability to learn technical concepts quickly through structured training
- Strong problem-solving and communication skills
- Comfort working in a fast-paced, team-oriented environment
- Willingness to obtain industry certifications (training provided)