Job Description
Are you looking for a career-launching opportunity in the heart of San Antonio? Apex Digital Solutions is currently seeking dedicated Technical Support Representatives for our Weekend Shift. We offer a comprehensive training program designed to equip you with the skills needed to excel in a fast-paced tech environment.
Whether you are an experienced professional looking for flexible hours or a career changer eager to break into the IT sector, this role is your gateway to success. Join a supportive team where your growth is our priority.
Responsibilities
- Provide exceptional technical support and customer service via phone, email, and chat during weekend shifts.
- Diagnose and troubleshoot common technical issues for end-users.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with the senior technical team to escalate complex issues effectively.
- Maintain a high level of product knowledge through ongoing training sessions.
- Ensure a positive and professional customer experience at all times.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Strong verbal and written communication skills with the ability to explain complex concepts simply.
- Basic computer literacy and familiarity with operating systems (Windows/Mac).
- Reliability and punctuality are essential for weekend availability.
- Ability to work independently and as part of a remote or hybrid team.
- A positive attitude and a genuine willingness to learn.