Job Description
Launch Your Tech Career in San Jose, CA!
TechStream Solutions is currently seeking a dedicated Technical Support Associate to join our growing night shift team. We are proud to offer comprehensive paid training to all new hires, making this the perfect opportunity for individuals looking to break into the IT industry without prior experience.
In this role, you will serve as the first line of defense for our clients, diagnosing issues and providing solutions that improve their daily operations. If you have a problem-solving mindset and a desire to learn, we will teach you the rest.
What We Offer:
- Full Training Provided: On-the-job training to master technical skills and customer service protocols.
- Night Shift Schedule: Competitive evening hours (e.g., 6:00 PM - 3:00 AM).
- Competitive Pay: $22 - $30 per hour based on experience.
- Growth Potential: Clear pathways for promotion to Senior Support and Team Lead roles.
Don't miss this chance to join a dynamic team in the heart of Silicon Valley!
Responsibilities
- Troubleshoot Technical Issues: Diagnose and resolve hardware, software, and network connectivity problems for internal and external clients.
- Provide Exceptional Service: Deliver empathetic and clear technical guidance via phone and email during night operations.
- Document Interactions: Accurately log customer inquiries, resolutions, and technical details into our CRM database.
- System Navigation: Guide users through complex software interfaces and troubleshooting steps.
- Escalation Management: Identify complex issues that require day-shift supervision and escalate them professionally.
Qualifications
- Education: High school diploma or GED is required; Associate’s degree in IT or related field is a plus.
- Availability: Must be available to work rotating night shifts (evenings/overnights).
- Communication: Strong verbal and written communication skills with a customer-first approach.
- Computer Literacy: Basic proficiency with Microsoft Office Suite and internet navigation.
- Attitude: A strong willingness to learn and adapt to new technologies.