Job Description
Are you looking to kickstart your career in the technology sector? Apex Solutions Group is currently hiring a Technical Support Associate in Sacramento, CA. We are committed to nurturing new talent and providing a comprehensive training program for individuals who are eager to learn and grow.
Join a dynamic team where your potential matters more than your experience. We offer a modern work environment, professional development, and the opportunity to work with cutting-edge technology.
Responsibilities
- Customer Assistance: Provide first-level technical support and troubleshooting assistance to clients via phone, email, and live chat.
- Issue Resolution: Log and track technical tickets in the CRM system and ensure timely follow-up on all inquiries.
- System Maintenance: Perform routine checks on software and hardware to ensure optimal performance for our internal systems.
- Documentation: Maintain accurate records of customer interactions and technical resolutions.
- Team Collaboration: Work closely with senior technicians to escalate complex issues and learn best practices.
- Training: Participate in daily training sessions to enhance technical knowledge and soft skills.
Qualifications
- Education: High school diploma or equivalent required; Associate degree in IT or related field is a plus.
- Experience: No prior experience required. We are looking for candidates with a strong willingness to learn.
- Skills: Basic computer literacy, typing proficiency, and familiarity with web browsers.
- Soft Skills: Excellent verbal and written communication skills; patient and empathetic demeanor.
- Availability: Must be available to work full-time hours, Monday through Friday.