Job Description
Are you ready to launch your career in technology starting tomorrow?
Apex Digital Solutions is seeking driven, ambitious individuals to join our elite team as Junior IT Support Specialists. We believe that talent is universal, but opportunity is not. That’s why we are proud to offer a comprehensive, paid training program for those ready to jumpstart their future in the IT sector.
We are looking for team players who want to work in a fast-paced, modern environment in the heart of Detroit. If you have a passion for problem-solving and a willingness to learn, we will provide the roadmap to success. Join us and build a career that matters.
Why Choose Us?
- Start Immediately: No waiting for semesters to end—training begins as soon as you onboard.
- Full Training Provided: We cover the cost of certification prep and technical skills training.
- Career Growth: A clear path from Support Specialist to Senior Engineer or Project Manager.
- Modern Environment: Work with cutting-edge technology in our downtown Detroit headquarters.
Responsibilities
- Deliver Exceptional Technical Support: Provide first-class assistance to clients via phone and email, resolving hardware and software issues efficiently.
- Execute Ticket Resolution: Log, track, and resolve IT support tickets within the Service Level Agreement (SLA) standards.
- Participate in Training Workshops: Actively engage in daily training sessions to master new IT protocols, networking basics, and system administration.
- Hardware & Software Maintenance: Assist in the deployment, configuration, and maintenance of desktops, laptops, and peripheral devices.
- Collaborate with Senior Engineers: Shadow senior staff members to learn best practices and gain hands-on experience under supervision.
- Documentation: Maintain accurate records of technical issues, resolutions, and system configurations.
Qualifications
- Educational Background: High school diploma or GED required; Associate’s degree in IT, Computer Science, or related field is a plus.
- Computer Literacy: Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and web browsers.
- Willingness to Learn: A hunger to master new technologies and a proactive attitude toward skill acquisition.
- Communication Skills: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Problem-Solving Mindset: Ability to troubleshoot issues logically and remain calm under pressure.
- Reliability: Must be available to start immediately and attend full-time training hours.