Job Description
Are you ready to kickstart your career in the technology sector? Apex Digital Solutions is looking for ambitious and enthusiastic individuals to join our growing team in Minneapolis, MN. We offer a unique opportunity to start tomorrow with no prior experience required. As an Entry Level Technical Support Specialist, you will play a crucial role in ensuring our clients' technology needs are met with precision and care.
This is a high-growth position perfect for recent graduates or those looking to pivot into IT. You will work in a fast-paced environment that values innovation, teamwork, and professional development. If you are a problem solver with a positive attitude, we want to hear from you!
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to clients via phone and email.
- Diagnose and resolve hardware and software issues efficiently to minimize downtime.
- Assist with the onboarding process for new employees, including device setup and account management.
- Maintain accurate and detailed records of all support tickets and interactions.
- Collaborate with the senior IT team to identify trends and improve internal processes.
- Stay updated on the latest technology trends and apply knowledge to daily tasks.
- Engage in continuous learning to advance your technical skills.
Qualifications
- High school diploma or GED is required.
- Basic understanding of computer operating systems (Windows/Mac) and peripherals.
- Strong verbal and written communication skills with a focus on customer service.
- Ability to work independently as well as part of a collaborative team.
- Willingness to learn new technologies and adapt to changing environments.
- Reliable internet connection and a dedicated workspace are required for remote components.