Job Description
Join our award-winning hospitality team in Anaheim as a Front Desk Receptionist! We're offering a $1,500 sign-on bonus for qualified candidates who start by December 31st. Be the first face our guests see at our luxury hotel near Disneyland, delivering exceptional service while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture.
Responsibilities
- Manage guest check-in/check-out procedures using hotel management software
- Answer multi-line phone systems and direct inquiries appropriately
- Process reservations, payments, and maintain accurate guest records
- Coordinate with housekeeping and maintenance departments for guest requests
- Handle billing inquiries and resolve guest complaints professionally
- Assist with concierge services and local area recommendations
- Maintain a clean, organized reception area with promotional materials
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with reservation systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Basic knowledge of hotel operations and hospitality standards
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required