Job Description
Join our award-winning hospitality team as the face of our Lubbock location! As a Front Desk Receptionist, you'll be the first point of contact for our esteemed guests, delivering exceptional service that sets the tone for their entire experience. We're seeking a polished professional with a passion for creating memorable moments in a fast-paced luxury environment.
Our competitive compensation package includes comprehensive benefits, career advancement opportunities, and a supportive team culture where your growth is prioritized. If you thrive in customer-facing roles and possess exceptional organizational skills, apply today to become an integral part of our Lubbock hospitality legacy.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle multi-line phone systems, screen calls, and transfer inquiries appropriately
- Coordinate concierge services, reservations, and guest requests
- Maintain accurate records of guest data and billing information
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash handling procedures
- Uphold brand standards through professional appearance and conduct
Qualifications
- Minimum 1 year experience in front desk or customer service role
- Proficiency with hotel management software (e.g., Opera, PropertyWare)
- Exceptional communication and interpersonal skills
- Strong organizational abilities with attention to detail
- Ability to multitask effectively in high-pressure situations
- Professional appearance and positive demeanor
- High school diploma or equivalent required