Job Description
Are you ready to kickstart your career in technology? Apex Tech Solutions is currently hiring a Remote IT Support Specialist based in Denver, CO. This is a fantastic opportunity for individuals looking for Full-Time employment with comprehensive training provided onsite and online.
We understand that not everyone has a four-year degree. That's why we offer a structured training program designed to get you up to speed quickly. If you are looking for a role where you can start tomorrow and grow with a leading tech firm, apply today.
Why Join Us?
• Training Provided: Complete mentorship for career changers.
• Start Tomorrow: Immediate onboarding process.
• Full-Time Remote: Work from the comfort of your Denver home.
Responsibilities
- Provide high-quality technical support and troubleshooting for end-users via remote channels.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Document all technical issues, resolutions, and customer interactions in the CRM system.
- Guide users through software installations and updates.
- Collaborate with the senior engineering team to escalate complex tickets.
- Maintain a professional and positive demeanor while assisting customers with technical concerns.
Qualifications
- Must be willing to start tomorrow and be available for immediate training.
- Basic understanding of computer operations and operating systems (Windows/macOS).
- Strong problem-solving skills and a logical approach to technical issues.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and a quiet workspace.