Job Description
Launch your tech career with our comprehensive paid training program! Sacramento Tech Academy is seeking motivated individuals for remote entry-level part-time roles in IT support and customer service. No prior experience required – we provide all necessary training to build your skills in troubleshooting, system administration, and client communication. Enjoy flexible hours (20-30 hrs/week) while gaining industry-recognized certifications. Join our diverse team of professionals dedicated to helping clients resolve technical issues and deliver exceptional digital experiences. This is your opportunity to enter the thriving tech industry with zero upfront costs and full mentorship support.
Responsibilities
- Complete 8-week paid training curriculum covering IT fundamentals and soft skills
- Provide remote technical support via phone, chat, and email for enterprise clients
- Troubleshoot hardware/software issues following established protocols
- Document client interactions and resolutions in CRM systems
- Collaborate with senior technicians on complex escalations
- Participate in weekly skill-building workshops and certification prep
- Maintain professional communication with clients and team members
Qualifications
- High school diploma or equivalent (college students encouraged)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently remotely
- Reliable internet connection and quiet home workspace
- Availability for flexible shifts including evenings/weekends
- Passion for technology and helping others