Job Description
Launch your tech career with our paid training program! TechGrowth Solutions is seeking motivated Entry-Level IT Support Specialists to join our remote team. No experience required – we provide comprehensive training to equip you with industry-recognized certifications. Work from anywhere in the US while supporting Fortune 500 clients with cutting-edge technology solutions. Enjoy flexible hours, career advancement opportunities, and a collaborative virtual environment.
What We Offer:
- 6-week paid training program covering CompTIA A+ and cloud fundamentals
- Full benefits package (health/dental/vision, 401k matching)
- Annual stipend for professional development
- Flexible remote work schedule
- Clear career progression path to senior roles
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Document all support tickets and solutions in ITSM software
- Collaborate with senior engineers on complex troubleshooting
- Participate in daily team huddles and knowledge-sharing sessions
- Complete certification modules during training period
- Adhere to IT security protocols and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- No prior IT experience required – training provided
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Reliable home office setup with high-speed internet
- Ability to work independently with minimal supervision
- Basic familiarity with Windows/Mac operating systems
- Passion for technology and continuous learning