Job Description
Are you looking for a flexible career in technology with immediate start opportunities? Apex Tech Solutions is seeking a motivated Part-Time Technical Support Specialist to join our dynamic team in Austin, Texas. We offer comprehensive training provided to help you succeed, making this an ideal opportunity for career changers or students. Start Tomorrow – Don't wait!
As a key member of our support team, you will assist clients with hardware and software issues, provide training on internal systems, and ensure a seamless user experience. We are looking for individuals who are eager to learn and possess a strong customer service orientation.
Why Join Us?
- Training Provided: Comprehensive onboarding and ongoing support.
- Immediate Start: Join our team starting as early as tomorrow.
- Flexible Schedule: Perfect for students or those seeking work-life balance.
- Growth Opportunities: Clear path for career advancement within the IT sector.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Conduct on-site and remote training sessions for new employees and clients regarding company systems.
- Document customer interactions, issue resolutions, and training feedback accurately.
- Collaborate with senior engineers to escalate and resolve complex technical challenges.
- Maintain a high level of customer satisfaction through clear, professional, and empathetic communication.
- Monitor system performance and assist in the maintenance of office equipment.
Qualifications
- High school diploma or GED is required; technical certifications (A+, Network+) are a plus.
- Basic understanding of computer hardware, operating systems (Windows/Linux), and networking principles.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work part-time hours (e.g., evenings or weekends) with a flexible schedule.
- Willingness to learn new technologies quickly through our structured training program.
- Strong problem-solving skills and a proactive attitude.