Job Description
Join TechBridge Academy's dynamic team as a Part-Time Tech Support Associate! We're seeking motivated individuals with a passion for technology to provide exceptional customer service while receiving comprehensive training. This role offers flexible hours (20-30 hrs/week) and hands-on experience in cutting-edge IT solutions. No prior technical experience required – we provide all necessary training to launch your career in tech support.
Our San Francisco headquarters offers a collaborative environment where you'll troubleshoot hardware/software issues, assist with network configurations, and learn industry-standard tools. Perfect for students, career changers, or anyone seeking flexible work with growth opportunities.
Responsibilities
- Provide technical support for hardware/software issues via phone, email, and in-person
- Install and configure computer systems, networks, and peripherals
- Train users on software applications and system functionality
- Document technical issues and maintain accurate service records
- Collaborate with senior technicians to resolve complex problems
- Participate in ongoing training sessions to stay updated on technologies
- Assist with inventory management of IT equipment
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Basic computer literacy and comfort with technology
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Flexible availability including weekends/evenings
- Valid California driver's license (for equipment transport)
- Must pass background check and drug screening