Job Description
Join the Team at Nexus Global Support
Are you seeking a rewarding career in Seattle with a company that invests in your growth? We are currently hiring Night Shift Technical Support Representatives who require no prior experience. We provide comprehensive, hands-on training to get you certified and ready to support our global clients.
Work in a dynamic environment with a competitive pay structure, flexible benefits, and a clear path for advancement. If you are a self-starter with a passion for technology and helping others, apply today.
Why Choose Nexus Global Support?
- Full Training Provided: No need for a background in tech; we teach you everything you need to know.
- Night Shift Schedule: Enjoy your evenings and weekends with a stable 6:00 PM - 3:00 AM schedule.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on performance.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat during night hours.
- Diagnose and troubleshoot hardware, software, and network issues for end-users.
- Document all customer interactions and technical resolutions in the CRM system accurately.
- Guide customers through complex technical processes with patience and clarity.
- Escalate unresolved tickets to senior technical leads when necessary.
- Stay updated on new product features and technical documentation.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and familiarity with web browsers and email.
- Must be available to work the night shift (6:00 PM - 3:00 AM).
- Strong verbal communication skills and the ability to de-escalate difficult situations.
- Ability to work independently in a remote or office setting.