Job Description
Are you looking for a career in technology with no prior experience required? Apex Tech Solutions is currently hiring Night Shift Technical Support Representatives in Philadelphia, PA.
We believe in investing in our people. That’s why we offer comprehensive, paid training to get you up to speed on our products and troubleshooting protocols. This is the perfect opportunity to start a high-growth career in a stable industry while enjoying the perks of the night shift.
Why Apply?
- Paid Training: No need to have a background in IT; we teach you everything.
- Night Shift Benefits: Enjoy a quiet environment, better pay (shift differential included), and flexible scheduling.
- Growth Opportunities: Fast-track career progression from Tier 1 support to specialized roles.
Join our team of dedicated professionals and make an impact from the comfort of your home or our modern office in Center City.
Responsibilities
- Resolve Customer Inquiries: Assist clients via phone and email with technical issues, account troubleshooting, and product navigation.
- Follow Training Protocols: Apply the troubleshooting techniques learned during your onboarding to guide customers to resolutions efficiently.
- Document Interactions: Log all support tickets and customer feedback accurately into our CRM system.
- Stay Updated: Continuously learn about new software updates and company policies to provide accurate information.
- Collaborate: Communicate complex technical issues to the senior support team when necessary.
Qualifications
- Education: High school diploma or GED equivalent is required.
- Experience: None required. We value attitude and aptitude over past job history.
- Computer Literacy: Basic understanding of how to use a computer, web browsers, and email.
- Availability: Must be available to work night shifts (typically 10:00 PM - 6:00 AM) including weekends.
- Communication: Strong verbal and written communication skills are essential for this role.